The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 26, 2019
Filed:
Jan. 05, 2018
Asapp, Inc., New York, NY (US);
Joseph Ellsworth Hackman, Rego Park, NY (US);
Shawn Henry, Longmont, CO (US);
Alan Nicolas Hampton, San Francisco, CA (US);
Tao Lei, Jersey City, NJ (US);
ASAPP, INC., New York, NY (US);
Abstract
A company may desire to maintain a quality level for messages sent by customer service representatives to customers. The company may receive a message input by a customer service representative, modify the message with one or more neural networks, and transmit the modified message to a customer. To modify a message, an input vector may be created for each word of the message where the input vector is created using a word embedding of the word and a feature vector that represents the characters of the word. The input vectors for the words of the message may be sequentially processed with an encoding neural network to compute a message encoding vector that represents the message. The message encoding vector may then be processed by a decoding neural network to sequentially generate the words of a modified message. The modified message may then be transmitted to the customer.