Voice search system, voice search method, and computer-readable storage medium

Abstract

Provided is a voice search technology that can efficiently find and check a problematic call. To this end, a voice search system of the present invention includes a call search database that stores, for each of a reception channel and a transmission channel of each of a plurality of pieces of recorded call voice data, voice section sequences in association with predetermined keywords and time information. The call search database is searched based on an input search keyword, so that a voice section sequence that contains the search keyword is obtained. More specifically, the voice search system obtains, as a keyword search result, a voice section sequence that contains the search keyword and the appearance time thereof from the plurality of pieces of recorded call voice data, and obtains, based on the appearance time in the keyword search result, the start time of a voice section sequence of another channel immediately before the voice section sequence obtained as the keyword search result, and thus determines the start time as the playback start position for playing back the recorded voice. Then, the playback start position is output as a voice search result.