The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 05, 2019
Filed:
Nov. 01, 2016
Amazon Technologies, Inc., Seattle, WA (US);
Kristopher William Bell, Issaquah, WA (US);
Vikas Seshagiri Rao Bhardwaj, Seattle, WA (US);
Ariel Grob Dos Santos, Seattle, WA (US);
Kathleen Ann Mitchell Gavenman, Seattle, WA (US);
Gunashekar Jayaraman, Redmond, WA (US);
Farrukh Raza, Redmond, WA (US);
Andrew Gardiner Sutherland, Seattle, WA (US);
Amazon Technologies, Inc., Seattle, WA (US);
Abstract
Disclosed are various embodiments for routing communications to service agents based on a workflow. A computing device identifies a user intent object corresponding to a user interaction with the computing device. The computing device then identifies a workflow corresponding to the user intent object. Later, the computing device identifies a service agent capable of completing the workflow. Then, the computing device routes a user to the service agent.