The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 05, 2019
Filed:
Apr. 20, 2017
Servicenow, Inc., Santa Clara, CA (US);
Noam Biran, Kfar Menahem, IL;
Ofer Gati, Netanya, IL;
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
Breaches of service level agreements (SLAs) of a computer network can be identified based on changes to statuses of components of the computer network. A status of a component of the computer network can be determined to have changed responsive to an event affecting the computer network. The component can be determined to be included in a list of components used to meet conditions of the SLAs. A record of a task table can be updated according to the changed status of the component responsive to determining that the component is included in the list of components. Records of the task table are associated with ones of the SLAs. It can then be determined that the changed status of the component prevents a condition of an SLA associated with the updated record from being met. The SLA can be identified as breached responsive to that determination.