The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 05, 2019
Filed:
Aug. 07, 2015
Sap SE, Walldorf, DE;
Alain Gauthier, Montreal, CA;
Ghufran Iftikhar, Vaudreuil-Dorion, CA;
Farid Toubal-Seghir, Laval, CA;
Mohannad El-Jayousi, L'Ile-Bizard, CA;
Rischa Poncik, Dorval, CA;
Wanling Zhang, Montreal, CA;
Roy Ghorayeb, Montreal, CA;
James Zdralek, Montreal, CA;
SAP SE, Walldorf, DE;
Abstract
Methods and systems of the present disclosure provide techniques for selectively providing mined customer data habits as source data to populate a Customer Journey as part of a Sankey diagram displayed on a User Interface. The mined customer data habits are selected for inclusion in the Customer Journey diagram according to at least one of: a user selection according to a mini-map; a modification based on metadata from a user selection; a modification of the available User Interface size according to a screen size; a recognition of content repetition in the Customer Journey; and an identification of sequential patterns as focus points in the Customer Journey diagram. In an embodiment, the method may automatically provide mined customer data habits to a predefined extent. The method may adapt a currently supplied miner customer data habit based on a user selection.