The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 29, 2019
Filed:
Jun. 30, 2016
Square, Inc., San Francisco, CA (US);
Peter Westen, San Francisco, CA (US);
Square, Inc., San Francisco, CA (US);
Abstract
In some examples, a system and method for scheduling communication between a merchant and a service agent associated with a payment processing system (PPS). The method includes obtaining a current state of the POS application to indicate a technical failure. Based on the current state, the PPS determines a time window within which the merchant is available to communicate with the payment processing system or the POS terminal. Prior to establishing communication, if a current transaction is in progress, PPS defers the establishment of the communication channel to another time window, wherein the other time window is determined based on the transaction history or on a merchant-specified time window.