The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 29, 2019
Filed:
Aug. 29, 2017
Bank of America Corporation, Charlotte, NC (US);
Manu Kurian, Dallas, TX (US);
Paul Roscoe, Treuddyn Flintshire, GB;
Jerzy Miernik, Allen, TX (US);
Gopikrishna Nemalikanti, Frisco, TX (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Aspects of the disclosure relate to analyzing smart data using an automated response system. A computing platform may receive, from a user device, user feedback information comprising user feedback corresponding to an enterprise organization. Thereafter, the computing platform may identify, based on the user feedback information, identification information comprising a sender of the user feedback and an issue corresponding to the user feedback. Then, the computing platform may retrieve, from a hierarchical rules server and based on the identification information, hierarchy information comprising a hierarchy ranking of a plurality of automated responses. Subsequently, the computing platform may determine, based on analyzing the hierarchy information and the user feedback, an automated response from the plurality of automated responses. Next, the computing platform may generate one or more commands directing an external response server to execute the automated response. Then, the computing platform may transmit the one or more commands.