The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 15, 2019
Filed:
Feb. 21, 2017
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Ahmed Tewfik Bouzid, McLean, VA (US);
Prakash Bhagwan Durgani, Sterling, VA (US);
Lei Huang, Hangzhou, CN;
Charles Qichi Lu, Omaha, NE (US);
Rong Ma, Hangzhou, CN;
Vadim Snitkovsky, Rockville, MD (US);
Other;
Abstract
A call is placed to a communications device. A response to the call is received from a call recipient associated with the communications device. The received response is processed based on a set of parameters. Based on processing the received response, a determination is made whether the call recipient is a human or an answering machine. If the call recipient is determined to be a human, the call is handled in a first manner. If the call recipient is determined to be an answering machine, the call is handled in a second manner that is different from the first manner.