The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 15, 2019
Filed:
Mar. 27, 2014
Applicant:
Amazon Technologies, Inc., Reno, NV (US);
Inventors:
Prasanna Subash, Kenmore, WA (US);
Jonathan Leonard Da Silva, Seattle, WA (US);
Ian W. Freed, Seattle, WA (US);
Assignee:
AMAZON TECHNOLOGIES, INC., Reno, NV (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 3/14 (2006.01); G06F 3/0487 (2013.01); G06F 3/0482 (2013.01); G06F 3/0484 (2013.01); G06F 9/451 (2018.01); G06Q 30/00 (2012.01);
U.S. Cl.
CPC ...
G06F 3/1454 (2013.01); G06F 3/0482 (2013.01); G06F 3/0487 (2013.01); G06F 3/04842 (2013.01); G06F 9/453 (2018.02); G06Q 30/016 (2013.01);
Abstract
Improved systems and methods for remote support for computing devices are provided in which live support sessions may be recorded for later playback. When these recorded support sessions are replayed, the control inputs generated during the original support session may be delivered to the user computing device to perform the same operations as in the original support session.