The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 08, 2019
Filed:
Sep. 30, 2015
Emc Corporation, Hopkinton, MA (US);
Andreas Wittenstein, Granada, ES;
EMC IP Holding Company LLC, Hopkinton, MA (US);
Abstract
A method of efficiently resolving cases within a system includes (a) receiving a set of cases within the system, (b) running an automated clustering agent to automatically create a plurality of clusters of related cases based on similarities between the related cases, each cluster including a plurality of cases, and (c) processing a set of the clusters of cases through a pipelined case cluster resolution system, the pipelined case cluster resolution system including a plurality of computerized agents and at least one human agent operating in a defined order, the pipelined case cluster resolution system resulting in a resolution of each case of a cluster of the plurality of clusters of related cases, each case having a same resolution as each other case in its respective cluster. An apparatus and computer program product for performing a similar method are also provided.