The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 08, 2019
Filed:
Apr. 28, 2014
Applicant:
Verint Americas Inc., Alpharetta, GA (US);
Inventor:
Kurt Heier, Westminster, CO (US);
Assignee:
Verint Americas Inc., Alpharetta, GA (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 10/06 (2012.01);
U.S. Cl.
CPC ...
G06Q 10/06398 (2013.01);
Abstract
A method of monitoring customer service interactions includes the acquisition of video data. The video data is analyzed to track a location of a customer and to track a location of an agent. An interaction between the customer and the agent is identified based upon an intersection of the respective tracked locations of the customer and the agent and a dwell time of the customer and agent at the intersection.