The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 01, 2019
Filed:
Feb. 09, 2017
Applicant:
Verint Systems Ltd., Herzliya Pituach, IL;
Inventors:
Yaron Winter, st. Petach Tikva, IL;
Saar Carmi, st. Kiryat Ono, IL;
Assignee:
VERINT SYSTEMS LTD., Herzilya Pituach, IL;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G10L 15/18 (2013.01); G10L 15/197 (2013.01); G10L 15/02 (2006.01); G10L 25/63 (2013.01); G06F 17/21 (2006.01); G10L 15/06 (2013.01); H04M 3/51 (2006.01); G06F 17/27 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5183 (2013.01); G06F 17/277 (2013.01); G06F 17/279 (2013.01); G06F 17/2785 (2013.01); G10L 15/063 (2013.01); G10L 15/197 (2013.01); H04M 2201/40 (2013.01); H04M 2203/2061 (2013.01);
Abstract
A system and method for distinguishing the sentiment of utterances in a dialog is disclosed. The system utilizes a lexicon that is expanded from a seed using unsupervised machine learning. What results is a sentiment classifier that may be optimized for a variety of environments (e.g., conversation, chat, email, etc.), each of which may communicate sentiment differently.