The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 17, 2019
Filed:
Nov. 03, 2016
International Business Machines Corporation, Armonk, NY (US);
John A. Bowers, Austin, TX (US);
Joseph P. Edgar, Round Rock, TX (US);
Andrew J. Laforteza, Austin, TX (US);
Cyrus Niltchian, Austin, TX (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for notifying a system administrator of a storage-system-related problem is disclosed. In one embodiment, such a method includes detecting a problem on a storage system comprising an array of storage drives. The method determines availability of a primary communication system used to notify a system administrator of the problem. In certain embodiments, this includes sending a message through the primary communication system and waiting for a response. In the event the primary communication system is available, the method notifies the system administrator of the problem through the primary communication system. In the event the primary communication system is not available, the method uses an SMS-based communication system to notify the system administrator of the problem. A corresponding system and computer program product are also disclosed.