The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Sep. 17, 2019

Filed:

Jun. 16, 2016
Applicant:

International Business Machines Corporation, Armonk, NY (US);

Inventors:

Liam S. Harpur, Dublin, IE;

Erik H. Katzen, Argyle, TX (US);

Sumit Patel, Irving, TX (US);

Pascal Wagner, Saulheim, DE;

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 9/451 (2018.01); G06F 3/0481 (2013.01); H04N 21/431 (2011.01); H04N 21/4788 (2011.01); H04N 21/61 (2011.01); H04N 21/442 (2011.01); H04N 21/488 (2011.01); H04N 21/25 (2011.01); H04N 21/466 (2011.01); H04L 29/06 (2006.01); G06F 16/738 (2019.01); G06F 16/9535 (2019.01); H04N 21/44 (2011.01); H04N 21/475 (2011.01); H04N 21/658 (2011.01);
U.S. Cl.
CPC ...
G06F 9/453 (2018.02); G06F 3/0481 (2013.01); G06F 16/738 (2019.01); G06F 16/9535 (2019.01); H04L 65/4015 (2013.01); H04L 65/4069 (2013.01); H04N 21/252 (2013.01); H04N 21/4312 (2013.01); H04N 21/44008 (2013.01); H04N 21/44204 (2013.01); H04N 21/44222 (2013.01); H04N 21/4667 (2013.01); H04N 21/4758 (2013.01); H04N 21/4788 (2013.01); H04N 21/4882 (2013.01); H04N 21/4884 (2013.01); H04N 21/6125 (2013.01); H04N 21/658 (2013.01);
Abstract

In an approach for providing assistance to a user viewing an online video, the computer receives an online video. The computer determines that an uncommon action occurs with the online video. The computer receives an issue based on the uncommon action. The computer receives one or more responses associated with the received issue. The computer identifies an at least one response from the received one or more responses associated with the received issue. The computer provides the identified at least one response.


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