The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 10, 2019
Filed:
Nov. 20, 2012
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Vitaly Y. Barinov, Clayton, CA (US);
Other;
Abstract
A method for aggregating and reporting data from a plurality of data sources in a contact center is provided. The method includes: maintaining by a computer device aggregated data for a current interval; updating by the computer device the aggregated data for the current interval based on updates for the current interval received from one or more of the data sources; determining by the computer device whether the current interval has expired; in response to determining that the current interval has not expired, reporting the updated aggregated data for the current interval to a client; and in response to determining that the current interval has expired, determining by the computer device whether each data source of the plurality of data sources has finished providing the updates for the current interval.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile