The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 10, 2019
Filed:
Sep. 30, 2015
Emc Corporation, Hopinkton, MA (US);
Eslam M. El-Nakib, Cairo, EG;
EMC IP Holding Company LLC, Hopkinton, MA (US);
Abstract
Providing automatic initial responses to service requests. An automated support engine receives a service request including a problem description from a client. A text analysis component analyzes the problem description to identify an issue. A search component searches response reference sources to identify a set of suggested solutions and a set of reference materials associated with the issue. The response reference sources include structured data materials and unstructured data materials. The automated support engine combines the set of suggested solutions and a set of links corresponding to the set of reference materials to generate an automatic initial response. The automated support engine sends the automatic initial response to the client to assist a user in resolving the identified issue.