The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 10, 2019
Filed:
Feb. 22, 2016
Applicant:
Nice Ltd., Ra'anana, IL;
Inventors:
Assignee:
Nice Ltd., Ra'anana, IL;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 29/06 (2006.01); G06F 21/32 (2013.01); G06F 21/31 (2013.01);
U.S. Cl.
CPC ...
G06F 21/32 (2013.01); G06F 21/316 (2013.01);
Abstract
A system and method obtain a recording of an interaction with a user and a screen recording related to the interaction; extract, from the screen recording, a unique identification value related to the user; resolve the identity of the user using the extracted unique identification value; and associate the user with the recorded interaction by associating the unique identification value with the interaction.