The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 03, 2019
Filed:
Sep. 20, 2016
Conduent Business Services, Llc, Dallas, TX (US);
Jagadeesh Chandra Bose Rantham Prabhakara, Chittoor, IN;
Avantika Gupta, Vrindavan, IN;
Deepthi Chander, Cochin, IN;
Ajith Ramanath, Bangalore, IN;
Koustuv Dasgupta, Bangalore, IN;
Ashish Garg, Ghaziabad, IN;
Conduent Business Services, LLC, Florham Park, NJ (US);
Abstract
The disclosed embodiments illustrate methods and systems for generating recommendations for client process execution of one or more client processes corresponding to a plurality of clients of an organization. The method comprises retrieving an event log including event data captured during execution of one or more processes in the organization to service a plurality of clients of a predefined type. The event log is analyzed across the plurality of clients to determine cross-clientele information including a process compliance deviation between an observed and an expected client process execution of the one or more processes. Thereafter, a set of root-causes of the process compliance deviation is determined based on process models of the one or more processes and/or decision rules of the organization. Further, one or more recommendations for the client process execution of the one or more processes of the organization are generated, based on the set of root-causes.