The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 03, 2019
Filed:
Jun. 30, 2015
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Navendu Jain, Seattle, WA (US);
Rajeev Dubey, Sammamish, WA (US);
Adam J. Betz, Issaquah, WA (US);
Bill A. Haase, Duvall, WA (US);
Huy P. M. Dao, Redmond, WA (US);
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Abstract
User feedback may be analyzed with semantic hierarchies. In some instances, the user feedback includes free-form text. The user feedback may be mapped to one or more semantic hierarchies that include multiple levels of nodes, where each node corresponds to a class. Information of the one or more semantic hierarchies may be mapped to an ontology model. The mapped information of the ontology model may be used to identify an actionable item for the user feedback, such as a problem, suggestion, question, or other issue. Information regarding the actionable item may be made available to an individual for evaluation of the actionable item.