The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 03, 2019
Filed:
Mar. 24, 2017
Intuit Inc., Mountain View, CA (US);
Chad Bell, San Diego, CA (US);
Vinay Kumar, San Diego, CA (US);
Ryan Lynch, San Diego, CA (US);
Joseph Elwell, San Diego, CA (US);
INTUIT, INC., Mountain View, CA (US);
Abstract
The present disclosure relates to live support integration in a virtual machine based development environment. According to one embodiment, a method generally includes obtaining, by a virtual machine in the virtual machine based development environment, a token from a secure location. In some embodiments, upon determining, that the token is authentic, the virtual machine determines system configuration information relating to the virtual machine. In certain embodiments, the virtual machine establishes a communication channel with a remote support device using the token. The establishing may comprise transmitting, by the virtual machine, the system configuration information to the remote support device and enabling two-way communication between the virtual machine and the remote support device.