Method and apparatus for automatic processing of service requests on an electronic device

Abstract

Embodiments of the present application provides methods and apparatus capable of recording operation/display events on a mobile device used to fulfill a first service request entered via a user interface of the mobile device. A recorded sequence of operation/display events is used to build a script file, which is associated with the service request or a template extracted from the service request. When a second service request that is the same or similar to the first service request is received again on the same or different mobile device, the script file associated with the service request is retrieved and provided to the mobile device, which executes the script file to automatically brings up a series of operation/display events to fulfill the service request. Thus, a user of the mobile device does not need to manually navigate through the sequence of operation/display events again in order to fulfill the service request.