The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 20, 2019
Filed:
Nov. 27, 2017
Applicant:
Signifai Inc., Sunnyvale, CA (US);
Inventor:
Guy Fighel, Sunnyvale, CA (US);
Assignee:
New Relic, Inc., San Francisco, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/02 (2012.01); G06Q 30/00 (2012.01); G06F 17/27 (2006.01); H04L 12/24 (2006.01); G06F 11/34 (2006.01); G06F 11/07 (2006.01); G06N 20/00 (2019.01);
U.S. Cl.
CPC ...
G06Q 30/0201 (2013.01); G06F 11/079 (2013.01); G06F 11/34 (2013.01); G06F 11/3409 (2013.01); G06F 17/274 (2013.01); G06F 17/2785 (2013.01); G06Q 30/016 (2013.01); H04L 41/064 (2013.01); H04L 41/0631 (2013.01); G06N 20/00 (2019.01);
Abstract
A system correlates items of customer feedback to anomalous events that gave rise to the items of customer feedback and stores the correlation information in one or more databases. The correlation information it then later used to determine the probable causes of items of customer feedback received at a later time.