The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 13, 2019
Filed:
Aug. 11, 2016
Amazon Technologies, Inc., Seattle, WA (US);
Thibaut Labarre, Seattle, WA (US);
Hung Chiu Phillip Keung, Seattle, WA (US);
Yichao Lu, Seattle, WA (US);
Ranjit Parvathaneni, Seattle, WA (US);
AMAZON TECHNOLOGIES, INC., Seattle, WA (US);
Abstract
Disclosed are various embodiments to deploy automated service agents, which can be implemented with an application executed on a computing device. The application can cause the computing device to process a transcript to identify an intended action of a service agent, wherein the transcript comprises a first set of text generated by the service agent and a second set of text generated by another party. The application can also cause the computing device, in response to an identification of the intended action from the transcript, to process the transcript to extract a minimum set of information required to create a workflow item that corresponds to the intended action. Moreover, the application can cause the computing device to send a request to a workflow management system to create the workflow item that corresponds to the intended action, wherein the request comprises an identifier for the intended action and the acquired information.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile