The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Aug. 13, 2019

Filed:

Mar. 15, 2013
Applicant:

Genesys Telecomminucations Laboratories, Inc., Daly City, CA (US);

Inventors:

Victor Kolesov, Cupertino, CA (US);

Alexander Tikin, Pleasant Hill, CA (US);

Assignee:

Other;

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 9/50 (2006.01); G06F 17/27 (2006.01); H04L 12/24 (2006.01); H04M 3/42 (2006.01); H04M 3/523 (2006.01); G06Q 10/06 (2012.01); H04L 29/06 (2006.01); H04M 3/51 (2006.01); H04L 29/08 (2006.01); H04L 12/721 (2013.01); H04L 29/12 (2006.01);
U.S. Cl.
CPC ...
H04L 41/04 (2013.01); G06F 9/50 (2013.01); G06F 17/2705 (2013.01); G06Q 10/063114 (2013.01); H04L 41/12 (2013.01); H04L 65/105 (2013.01); H04L 65/1006 (2013.01); H04L 65/1069 (2013.01); H04L 65/4007 (2013.01); H04L 67/1002 (2013.01); H04M 3/42306 (2013.01); H04M 3/5191 (2013.01); H04M 3/5232 (2013.01); H04L 45/26 (2013.01); H04L 61/106 (2013.01); H04L 61/157 (2013.01); H04L 61/1541 (2013.01); H04M 2203/402 (2013.01);
Abstract

A method for analyzing multiple log files generated by interacting software modules. In a first stage the log files are parsed by a log parser and their contents stored in a database. In a second stage, queries are run on the database to combine related log entries from multiple files. The files may contain trigger entries corresponding to the sending of events and handler entries corresponding to the handling of events, which may be used, in queries, to link related log file entries. Query results may be displayed as clickable links allowing a user to open a log file and view a log entry related to the query result by clicking on such a link.


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