The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 13, 2019
Filed:
Nov. 28, 2017
Toyota Motor Engineering & Manufacturing North America, Inc., Erlanger, KY (US);
Scott A. Friedman, Dallas, TX (US);
Prince R. Remegio, Lewisville, TX (US);
Tim Uwe Falkenmayer, Mountain View, CA (US);
Roger Akira Kyle, Lewisville, TX (US);
Ryoma Kakimi, Ann Arbor, MI (US);
Luke D. Heide, Plymouth, MI (US);
Nishikant Narayan Puranik, Frisco, TX (US);
Toyota Motor Engineering & Manufacturing North America, Inc., Erlanger, KY (US);
Abstract
Systems, methods, and vehicle components for determining user frustration are disclosed. A method includes receiving, by a microphone communicatively coupled to a processing device, a voice input from a user, the voice input corresponding to an interaction between the user and a voice recognition system and including indicators of the user frustration. The method further includes determining, by the processing device, that the user is frustrated from the indicators, connecting, by the processing device, the user to a call center operator, transmitting, by the processing device, data to a call center computing device associated with the call center operator, the data corresponding to a user input and/or a vehicle response that resulted in the user frustration, receiving, by the processing device, commands from the call center computing device, and executing, by the processing device, processes that correspond to the commands.