The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 13, 2019
Filed:
May. 31, 2008
Travis M. Grigsby, Austin, TX (US);
Sunil Kumar Mishra, Morrisville, NC (US);
Viswanath Srikanth, Chapel Hill, NC (US);
Travis M. Grigsby, Austin, TX (US);
Sunil Kumar Mishra, Morrisville, NC (US);
Viswanath Srikanth, Chapel Hill, NC (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, system and computer program product for enhancing customer's satisfaction with his/her shopping experience. Facial motion measurements defined in a model for facial expression recognition are utilized. Features from a magnitude of the facial motion measurements defined in the model are identified. A Bayes classifier is utilized to capture dependences among the features used to recommend a better sales approach to the sales professional, or, alternatively, assign a better sales professional to approach the customer thereby enhancing the customer's shopping experience by reducing the possibility of an unpleasant shopping experience.