The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 13, 2019
Filed:
Dec. 21, 2011
Applicants:
Mark Chamness, Menlo Park, CA (US);
Zhipeng Gong, San Jose, CA (US);
Inventors:
Mark Chamness, Menlo Park, CA (US);
Zhipeng Gong, San Jose, CA (US);
Assignee:
EMC IP Holding Company LLC, Hopkinton, MA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 10/06 (2012.01);
U.S. Cl.
CPC ...
G06Q 10/063112 (2013.01);
Abstract
Retrieving information associated with a request for support is disclosed, including: receiving a request for customer support including geo-location data generated and included automatically in the request; and using the geo-location data to retrieve information associated with the request.