The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 13, 2019
Filed:
Dec. 02, 2015
International Business Machines Corporation, Armonk, NY (US);
Yoshinori Kabeya, Kawasaki, JP;
Toru Nagano, Tokyo, JP;
Masayuki Suzuki, Tokyo, JP;
Issei Yoshida, Tokyo, JP;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A system and method for expanding a question and answer (Q&A) database. The method includes preparing a set of Q&A documents and speech recognition results of an agent's utterances in conversations between an agent and a customer, each Q&A document in the set having an identifier, and each speech recognition result having an identifier common with the identifier of a relevant Q&A document, and adding one or more repetition parts extracted from the speech recognition results of the agent's utterances to a corresponding Q&A document in the set.