The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 13, 2019
Filed:
Dec. 20, 2017
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Shen Huang, San Jose, CA (US);
Yongzheng Zhang, San Jose, CA (US);
Chi-Yi Kuan, Fremont, CA (US);
Hu Wang, Mountain View, CA (US);
Rui Zhao, Mountain View, CA (US);
Zhou Jin, Fremont, CA (US);
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Abstract
Method and system for identifying user expectations in question answering in an on-line social network system are described. The automated support system is configured to address the technical problem of optimization of the processing of user input submitted to a computer in the form of a natural language. The automated support system uses machine learning algorithms to automatically extract, from the user input, information indicative of the user's expectations and obtain data relevant to the input based on said information indicative of the user's expectations.