The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 06, 2019
Filed:
Nov. 11, 2014
Tencent Technology (Shenzhen) Company Limited, Shenzhen, CN;
Shuhui Mei, Shenzhen, CN;
Chengkang Chen, Shenzhen, CN;
TENCENT TECHNOLOGY (SHENZHEN) COMPANY LIMITED, Shenzhen, CN;
Abstract
A customer service information forwarding method is provided. The method includes receiving customer service information sent by a client end terminal from a first communication platform to a first target account and, according to the first target account of the customer service information, obtaining a login status of a second target account on the second communication platform. The second target account is bound in advance to the first target account. The method also includes, when the second target account does not log in the second communication platform, obtaining a pre-established forwarding account bound to the second target account and setting the state of the customer service information as not-forwarded, and aggregating not-forwarded customer service information within a preset time period into a final aggregated customer service information and sending the final aggregated customer service information to the forwarding account through the first communication platform.