The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 06, 2019
Filed:
Jun. 25, 2015
Bank of America Corporation, Charlotte, NC (US);
Michael Gerald Smith, Charlotte, NC (US);
James F. Barrett, II, Morristown, NJ (US);
Andrew Patrick Bastnagel, Charlotte, NC (US);
Joshua Allen Beaudry, Jersey City, NJ (US);
Eric Dryer, Charlotte, NC (US);
Shawn Cart Gunsolley, Charlotte, NC (US);
Marshall Bright Thompson, Charlotte, NC (US);
Michael Matthew Wisser, Tega Cay, SC (US);
BANK OF AMERICA CORPORATION, Charlotte, NC (US);
Abstract
Embodiments of the invention include systems, methods, and computer-program products for dynamic resource management for managing payment exception processing and maximize work flow. In this way, the system may lift data from financial documents received from sources to allow for exception processing. The exceptions may include one or more irregularities such as bad micro line reads, outdated check stock, or misrepresentative checks that may result in a failure to match the check to an associated account for processing. As such, once an exception is identified during the processing the exception is directed to an appropriate resource for processing. The system monitors work flow nodes and resource experience to prevent bottlenecks or underutilization. Furthermore, the system employs awards and gamification models for exception processing.