The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 30, 2019
Filed:
Jan. 29, 2016
The Boeing Company, Chicago, IL (US);
Philip Gabriel June, Irvine, CA (US);
Bryan Quolent Yu, Austin, TX (US);
Thai Thanh Nguyen, La Mirada, CA (US);
Candice Sik Suen Chan, Richmond, CA;
Amir Danak, Vancouver, CA;
Ruiwei Jiang, Vancouver, CA;
The Boeing Company, Chicago, IL (US);
Abstract
A method and apparatus for processing service requests. A computer system creates a preliminary compendium comprising building blocks. A building block is a word entity extracted from a text source in a plurality of text sources that are related to a domain of interest. At least a portion of the text sources comprises past service requests. The computer system filters the building blocks in the preliminary compendium based on relevance with respect to the domain of interest to create similarity indicators that form a refined compendium. The computer system analyzes text within a new service request using the past service requests and the refined compendium to generate a ranking of past service requests that ranks the past service requests based on similarity to the new service request. The ranking of past service requests enables the computer system to identify a set of possible resolutions for the new service request.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile