The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 23, 2019
Filed:
Mar. 29, 2016
Amazon Technologies, Inc., Seattle, WA (US);
Jonathan Paul Thompson, Seattle, WA (US);
Ryan Paul Green, Seattle, WA (US);
Amazon Technologies, Inc., Seattle, WA (US);
Abstract
A technology is described for monitoring interaction events at services and determining service management actions associated with the services. An example method may include receiving metadata describing interaction events at services executing in a computing service environment and using the metadata to generate a routing map that provides routing details for the interaction events at the services. The routing map may be analyzed to identify interaction characteristics associated with the interaction events at the services and the analysis of the routing map may be used in determining a service management action associated with the services based in part on the interaction characteristics associated with the interaction events.