The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jul. 16, 2019

Filed:

Jul. 10, 2015
Applicant:

Dell Products L.p., Round Rock, TX (US);

Inventors:

Deepak Ravishankar, Bangalore, IN;

Mainak Roy, Kolkata, IN;

Sharmad S. Naik, Bangalore, IN;

Rathi B, Bangalore, IN;

Assignee:

DELL PRODUCTS L.P., Round Rock, TX (US);

Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04L 12/58 (2006.01); G06Q 30/02 (2012.01); G06Q 50/00 (2012.01); G06F 16/20 (2019.01); H04L 12/04 (2006.01);
U.S. Cl.
CPC ...
H04L 51/32 (2013.01); G06F 16/20 (2019.01); G06Q 30/0201 (2013.01); G06Q 50/01 (2013.01); H04L 12/04 (2013.01); H04L 51/16 (2013.01);
Abstract

A system, method, and computer-readable medium are disclosed for providing a short message tool for identifying and correlating relationships between and among multiple short messages. The short message tool collates the short message data from all company related short messages and generates a report and create a map between the contents, customers and the revenue. Such a multiple short message tool defines a workflow to generate a report from multiple short messages. More specifically, in certain embodiments the customized report may be customized based on based on lines of business (LOBs), number of short messages and re-generation of short messages (referred to as re-tweets when the short messages are Twitter type short messages), favorites, and information about individual users.


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