The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 16, 2019
Filed:
Jan. 18, 2017
United Services Automobile Association (Usaa), San Antonio, TX (US);
Gunjan C. Vijayvergia, San Antonio, TX (US);
Matthew Barry Schulz, San Antonio, TX (US);
Nathan Mahoney, Boerne, TX (US);
Justin Leggett, Bulverde, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
Techniques are described for cooperative delegation of request processing by digital assistants (DAs) in a computing environment. An initial request (e.g., voice command) may be received by a first DA, and a communication session may be initiated during which the first DA handles the initial request and/or subsequent requests. On receiving a request that it is unable to handle, the first DA may transfer control of the session to a second DA. The second DA may handle the request and/or subsequent requests before passing control of the session back to the first DA or to another appropriate DA. Each handling DA may provide output (e.g., voice output or otherwise) associated with their handling of the various requests during the session. In some instances, transfer of control among DAs may be mediated by a broker based on information describing the different capabilities of various DAs.