The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 16, 2019
Filed:
Dec. 23, 2014
Amazon Technologies, Inc., Reno, NV (US);
Michael James McInerny, Seattle, WA (US);
AMAZON TECHNOLOGIES, INC., Seattle, WA (US);
Abstract
A method and system are provided that provide an avatar based customer service experience with a human support agent. The methods and systems receive, from a customer computing (CC) device, a request for assistance fulfillable by one of a plurality of support agents. The methods and systems launch an avatar-based exchange that includes receiving customer issue definition (CID) information from the CC device regarding the request for assistance, defining a virtual character to be presented on the CC device; and providing pre-recorded support (PRS) content based on the CID information. The PRS content is presented in combination with animation of the virtual character. The methods and systems select a support agent, and transition a basis for the avatar-based exchange from the PRS content to support agent content such that the support agent communicates with the customer through the virtual character animated on the CC device.