The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 09, 2019
Filed:
Jul. 05, 2016
Numerify, Inc., Cupertino, CA (US);
Rahul Kapoor, Sunnyvale, CA (US);
Gaurav Rewari, Cupertino, CA (US);
Numerify, Inc., San Jose, CA (US);
Abstract
Approaches for automatically determining of correlation for incident, problem and change items. Approaches may perform the steps of: (i) automatically extracting relevant information that includes any of (a) a time of occurrence, (b) important keywords, (c) a category, or sub-category classification, (d) related configuration items, (e) a group membership of the user who worked on, and (f) outage records associated with the incident, problem, and change items; and (ii) automatically analyzing persisted correlation maps using the essence key phrases associated with the incidents to identify essence key phrases of contributing problems, and changes; and (iii) automatically clustering the incidents, optionally with (A) the problems, and (B) the changes to identify clusters of related incident, problem and change items based on the relevant information associated with the incident, problem, and change items.