The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 09, 2019
Filed:
Jan. 30, 2015
International Business Machines Corporation, Armonk, NY (US);
Yu Deng, Yorktown Heights, NY (US);
Ruchi Mahindru, Elmsford, NY (US);
Lakshminarayanan Renganarayana, San Jose, CA (US);
Soumitra Sarkar, Cary, NC (US);
Long Wang, White Plains, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for creating a workflow using system administrator actions to resolve a system issue is provided. The method may include assigning a ticket to a category. The method may include capturing a first snapshot of a first system state of a machine before a system administrator begins a corrective action. The method may include capturing a second snapshot of a second system state of the machine after system administrator corrective action. The method may include creating a difference set based on a comparison of the first snapshot and the second snapshot. The method may include generating summaries of administrator action. The method may include dividing the summaries into groups of summaries. The method may include constructing a candidate workflow for each group. The method may include presenting the candidate workflow to a subject matter expert. The method may include storing the reviewed candidate workflow in a repository.