The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 02, 2019
Filed:
Jan. 13, 2017
Applicant:
Canon Kabushiki Kaisha, Tokyo, JP;
Inventor:
Hiroyuki Toriyabe, Nagareyama, JP;
Assignee:
Canon Kabushiki Kaisha, Tokyo, JP;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04N 1/00 (2006.01); G06F 3/12 (2006.01);
U.S. Cl.
CPC ...
H04N 1/00039 (2013.01); G06F 3/1229 (2013.01); H04N 1/00061 (2013.01); H04N 1/00204 (2013.01); H04N 1/00344 (2013.01); H04N 2201/0039 (2013.01); H04N 2201/0082 (2013.01);
Abstract
An image forming apparatus accepts a start of the remote maintenance function for resolving a failure of the image forming apparatus in accordance with instructions of an operator using an external terminal, generates support data including information of at least one of device information of the print server and device information of the image forming apparatus, which is that is information necessary when the operator analyzes the failure of the image forming apparatus, and transmits it to the external terminal.