The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 02, 2019
Filed:
Jun. 29, 2018
Square, Inc., San Francisco, CA (US);
Jeffrey Iacono, San Francisco, CA (US);
Square, Inc., San Francisco, CA (US);
Abstract
Techniques described herein are directed to utilizing an interposing phone number and associated phone tree to direct phone calls intended for a merchant to a customer-facing user interface that facilitates online requests to integrate multiple input channels (e.g., requests made by phone and requests made online) into a single output workflow. An interposing phone number provided by a third-party service can be associated with a merchant profile and an interposing phone tree can be implemented in association with an incoming call directed to the interposing phone number. A path of the interposing phone tree can cause a message including a link to be sent to a mobile device associated with the incoming call. Responsive to receiving an indication of activation of the link, an instruction can be sent to the mobile device causing a customer-facing user interface to be presented to enable a customer to interact with the merchant.