The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 02, 2019
Filed:
Nov. 10, 2016
Symantec Corporation, Mountain View, CA (US);
Michael Hart, Farmington, CT (US);
Michael Spertus, Chicago, IL (US);
William E. Sobel, Jamul, CA (US);
Nitin Supekar, Pune, IN;
Symantec Corporation, Mountain View, CA (US);
Abstract
The disclosed computer-implemented method for remediating computer reliability issues may include (1) obtaining a computer-generated log line that potentially includes information pertaining to a cause of a reliability issue experienced by a device, (2) determining that a product-specific schema has not been created for a product that generated the computer-generated log line, (3) in response to determining that a product-specific schema has not been created for the product, matching values of the computer-generated log line to fields within one or more established schemas that are not specific to the product, (4) identifying an entry, within the one or more established schemas, that corresponds to the computer-generated log line, and (5) remediating the device based on information associated with the entry within the one or more established schemas. Various other methods, systems, and computer-readable media are also disclosed.