The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 25, 2019
Filed:
Apr. 27, 2018
Asd Inc., Media, PA (US);
Martin Czachor, Jr., Newtown Square, PA (US);
Kevin Czachor, West Chester, PA (US);
Norman Franke, Garnet Valley, PA (US);
ASD Inc., a PA Corp., Media, PA (US);
Abstract
A first call from a caller to a called party is forwarded to an agent at an answering service. A notification is received from the agent that a level of seriousness of the first call has become dire, and a second call is established between the agent and a crisis service having a crisis counselor that can provide assistance to the caller. The agent is connected into the second call only when the crisis counselor has acknowledged being available, and the second call is joined with the first call. The crisis counselor and the caller are allowed to speak directly by way of the joined calls, so that the crisis counselor can address the caller and attempt to convince same to avoid any activity that would be harmful thereto.