The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 25, 2019
Filed:
Feb. 02, 2015
Telefonaktiebolaget L M Ericsson (Publ), Stockholm, SE;
Joerg Niemoeller, Sundbyberg, SE;
Lisa Sawin, Bridgewater, NJ (US);
Telefonaktiebolaget LM Ericsson (Publ), Stockholm, SE;
Abstract
A method and a score management node for supporting service evaluation by obtaining a perception score reflecting a user's experience of one or more services delivered by a telecommunication network. The score management node receives a network measurement related to a current service event of service delivery to the user within a predefined time length from a previous service event, and determines a correlation level reflecting the user's perception of the current service event as correlated with the previous service event. A quality score is determined for the current service event, reflecting the user's perception of quality of service delivery and an associated significance reflecting the user's perception of importance of service delivery, based on the network measurement and the correlation level. The perception score is then calculated for the current service event as the quality score weighted by the associated significance and is made available for the service evaluation.