The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 18, 2019
Filed:
Dec. 27, 2017
Konica Minolta, Inc., Tokyo, JP;
Konica Minolta, Inc., Tokyo, JP;
Abstract
A remote support system includes: an image processing apparatus; an information terminal apparatus; and an information processing apparatus serving for remote support. The image processing apparatus and the information terminal apparatus operate in sync with each other. Either or both of the image processing apparatus and the information terminal apparatus execute the following operations: receiving a synchronous display start command; determining whether or not the image processing apparatus and the information terminal apparatus are operating in sync with each other; obtaining first screen information on the image processing apparatus and second screen information on the information terminal apparatus if the image processing apparatus and the information terminal apparatus are operating in sync with each other; and transmitting the first and second screen information to the information processing apparatus. The information processing apparatus reproduces screens on the basis of the first and second screen information received therefrom.