The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 11, 2019
Filed:
Apr. 14, 2004
Chitra Jain, Glen Allen, VA (US);
Roy E. Lowrance, Washington, DC (US);
Gregor S. Bailar, McLean, VA (US);
Daniel R. Swanson, Sr., Midlothian, VA (US);
Chitra Jain, Glen Allen, VA (US);
Roy E. Lowrance, Washington, DC (US);
Gregor S. Bailar, McLean, VA (US);
Daniel R. Swanson, Sr., Midlothian, VA (US);
CAPITAL ONE SERVICES, LLC, McLean, VA (US);
Abstract
According to one embodiment, a method of providing personalized customer service is provided. The method includes receiving purchase information from purchases made from a merchant using a financial card affiliated with the merchant. The financial card has an associated financial account and an RFID device coupled thereto. The RFID device stores identification data identifying the customer and/or the financial account. The purchase information includes an identification of items purchased during the purchases. The method further includes causing the received purchase information to be stored in storage separate from the card as purchase history information associated with the financial account. The method includes reading the identification data from the RFID device using an RFID reading device, identifying the financial account based on the identification data, and retrieving from storage the stored purchase history information associated with the identified financial account. The method further includes providing personalized service to the customer tailored to the purchase history information associated with the identified financial account.