The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 04, 2019
Filed:
May. 21, 2015
Quest Software Inc., Aliso Viejo, CA (US);
Michel Albert Brisebois, Ontario, CA;
Curtis T. Johnstone, Ontario, CA;
Andrew J. Leach, Zhuhai, CN;
Catherine Helbig Dibble, Santa Clara, CA (US);
QUEST SOFTWARE INC., Aliso Viejo, CA (US);
Abstract
A method for determining predictive response time for electronic mail across enterprise communication systems is described. In particular, the method includes collecting and subsequently analyzing communications of a particular recipient in order to determine a probability of a sender receiving a response from the recipient. In the event a response is probable, the method also determines a time frame when a response may be sent. In situations where the recipient is non-responsive, the method also provides a list of alternate recipients that the sender can communicate with, whereby the alternate recipients are more responsive than the original recipient.