The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 04, 2019
Filed:
Jul. 17, 2017
International Business Machines Corporation, Armonk, NY (US);
Annemarie R. Fitterer, Austin, TX (US);
Ramakrishna J. Gorthi, Pune, IN;
Chandrajit G. Joshi, Pune, IN;
Romil J. Shah, Pune, IN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Frustration in online chat communication is prevented in which a text transcript is generated by at least two chat participants, by: (i) identifying in a text transcript a text-based signal listed on a list of text-based signals in a table; (ii) performing a first text analytics analysis on the text transcript to determine whether potential frustration is evidenced by the text transcript, the first text analytics analysis using a context hint provided in the table, the context hint corresponding in the table to the text-based signal; and (iii) responsive to potential frustration being evidenced by the text transcript, taking a responsive action based at least in part upon a potential cause of the potential frustration determined by performing a second text analytics analysis on the text transcript. The context hint is a contextual clue that supports a determination of whether the text-based signal indicates potential frustration as evidenced by the text transcript.