The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 28, 2019
Filed:
Jun. 11, 2018
Applicant:
Motorola Solutions, Inc, Chicago, IL (US);
Inventors:
Mariya Bondareva, Bolingbrook, IL (US);
Randy L. Ekl, Downers Grove, IL (US);
David Kaleko, Oak Park, IL (US);
Assignee:
MOTOROLA SOLUTIONS, INC., Chicago, IL (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); H04M 3/428 (2006.01); G06N 20/00 (2019.01);
U.S. Cl.
CPC ...
H04M 3/5116 (2013.01); G06N 20/00 (2019.01); H04M 3/4285 (2013.01); H04M 3/5166 (2013.01); H04M 2201/40 (2013.01); H04M 2242/04 (2013.01);
Abstract
Systems and methods of on hold handling of calls are provided. A call may be received, from a caller, at a public safety access point. An Artificial Intelligence (AI) bot may monitor a context associated with the call. The call may be placed on hold. The AI bot may determine, based on the context associated with the call, that the call should be taken off hold.