The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 28, 2019
Filed:
Jul. 21, 2017
Adaptive selection of message data properties for improving communication throughput and reliability
International Business Machines Corporation, Armonk, NY (US);
Kenneth W. Church, Dobbs Ferry, NY (US);
Martin Franz, Yorktown Heights, NY (US);
Nicholas S. Kersting, Briarcliff Manor, NY (US);
Jeffrey S. McCarley, Bedford Hills, NY (US);
Jason W. Pelecanos, Ossining, NY (US);
Weizhong Zhu, Hartsdale, NY (US);
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
Embodiments of the present invention provide a computer-implemented method for communicating a reference code for a transaction. The method monitors a communication session conducted between a user and an agent via a communication channel, extracts user and channel properties from the monitored communication session, selects a reference code from a set of references codes stored on a database, in which the selection is based at least in part on the extracted communication channel properties and the extracted user properties, and then communicates the selected reference code to the user.