The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 28, 2019
Filed:
Aug. 08, 2016
Applicant:
Fuji Xerox Co., Ltd., Tokyo, JP;
Inventors:
Yusuke Yamaura, Kanagawa, JP;
Takeshi Onishi, Kanagawa, JP;
Masatsugu Tonoike, Kanagawa, JP;
Jun Shingu, Kanagawa, JP;
Daisuke Ikeda, Kanagawa, JP;
Yusuke Uno, Kanagawa, JP;
Assignee:
FUJI XEROX CO., LTD., Tokyo, JP;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/00 (2012.01); G06Q 30/06 (2012.01); G06K 9/00 (2006.01);
U.S. Cl.
CPC ...
G06Q 30/0613 (2013.01); G06K 9/00302 (2013.01);
Abstract
An information processing apparatus includes a detection unit that detects an orientation of the face of a customer in a store, an estimating unit that estimates the customer's state of mind in accordance with a chronological change of the detected orientation of the face of the customer, and an output unit that outputs guidance information that guides the customer to a customer service, in accordance with the estimated customer's state of mind.